Medstore Shopify
  • Greeting
  • INSTALLATION
    • Install Theme
    • Install App
  • BASIC CONFIGURATION
    • Customer Registration
    • Shipping Rates
    • Navigation
  • THEME SETTINGS
    • General
    • Breadcrumbs
    • Wishlist Url
    • Color
    • Typography
    • Layout
    • Animations
    • Buttons
    • Variant Pills
    • Inputs
    • Product Cards
    • Product page
    • Filter
    • Pagination
    • Collection cards
    • Blog cards
    • Content Containers
    • Media
    • Dropdowns and pop-ups
    • Drawers
    • Badges
    • Social media
    • Payment icon
    • Search suggestion
    • Currency format
    • Cart
    • Sub page
    • Back to top
    • Icon categories
    • Custom CSS
  • Header
    • Announcement bar
    • Header settings
    • Menu vertical
  • Extension group
    • Newsletter popup
    • Navigation bar mobile
  • Footer
    • Footer settings
  • SECTIONS
    • Section On Every Page
    • Slideshow
    • Featured collection
    • Featured product
    • Collection list
    • Rich text
    • Image with text
    • Image banner
    • Collage
    • Multicolumn
    • Multirow
    • Collapsible content
    • Newsletter
    • Contact Form.
    • Video
    • Blog posts
    • Custom Liquid
    • Page
    • About statistical
    • Blog post special
    • Brand
    • Icon with text
    • Review about
    • Review section
    • Search
    • Spotlight
    • Statistical
    • Team
    • Text column
  • Collections List
    • Collections List Settings
  • Collection Page
    • Collection Page Settings
  • PRODUCT PAGE
    • Product Page Settings
  • BLOG
    • Blog Page Settings
  • ARTICLE
    • Article Page Settings
  • PAGE
    • Contact Page
    • FAQs Page
    • About Us Page
    • Wishlist Page
    • 404 Page
    • Help Center Page
    • Policy Page
  • Theme Support
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Theme Support

PreviousPolicy Page

Many basic and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

Item support includes:

  • Responding to questions or problems regarding the item’s issue and its features.

  • Fixing bugs and reported issues.

  • Providing updated versions to ensure the theme works well.

Item support does NOT include:

  • Item customization & Installation.

  • Setting up your store.

  • The theme is customized without our permission.

  • Support for third party customs/software/plug-ins.

  • Teaching you HTML & CSS etc.

Please open a support ticket at

We will try our best to reply to your emails as soon as possible. However, we will prioritize email regarding Theme features and issues.

  • We will reply your email regarding theme features and issues within 24 hours.

  • Regarding emails about template customization, we will reply you within 48 hours (but normally much sooner).

  • Based on the native of the issues/ requests/ questions, it might require more time. In addition, we don't work on the weekend.

https://nouthemes.ticksy.com/