Getting Started

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Note: If you are familiar with Shopify, can manage products, collections, pages, blogs, and navigation, you can skip this step.

First of all, if you are new to Shopify, I would recommend learning a little bit about it before you get started. Here are some nice Resources on how to get started with Shopify:

• Shopify FAQ

• Using Themes

• Manage products

• Import and export products

• Manage product variants

• Manage collections

• Manage pages

• Manage blogs

• Manage menus and links

• Translating your theme

• Apps for your Shopify store

There are many tutorials, articles and forums to help you learn how to use this Shopify theme and its features.

How To Start Receiving Support

Quick Links:

• Download Martfury Shopify Theme

• Live Demo

• Online Documentation

• Support Center

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation, Knowledgebase and video tutorials.

• Envato clarifies item support here

Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme then you should enlist the help of a developer.

Note: This theme may not be compatible with some third-party apps. It's impossible for theme authors to make the theme compatible by default with all existing apps because there are thousands of available Shopify apps. Authors of the app should provide detailed instruction about how to integrate the app with custom themes. This isn't something specific to our themes, this is general rule for all Shopify themes and apps.

If you have found any bugs or have some other problems with this theme, please refer to chapter Troubleshooting. If the problem is not covered there, you can contact us via Support Center.

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

• MON - FRI: 7.00 AM to 17.00 AM (GMT+7)

• SAT - SUN: Family Time (We are so sorry)

We reserve the right to change or modify current Support Policy with no prior notice.